Our refund and returns policy lasts 48 hours. If 48 hours has passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Collectors Timepiece Exchange warranty is for 1 year from the date of purchase. Modification, tampering and abuse void warranty. Collectors Timepiece Exchange is the sole warrantor of this article, the Factory warranty no longer applies. 

Proper care and maintenance can help prolong the life of your watch. We recommend avoiding exposure to extreme temperatures, moisture, and magnetic fields. Additionally, regular cleaning with a soft, dry cloth and periodic servicing by a qualified watchmaker can help keep your watch in optimal condition. 

Next Day Insured Shipping. Free Shipping. Domestic shipping only, no international shipping.